Terms and conditions
The contract between you and Northline Transportation, Inc. when you book a vehicle, and the terms on which this website is provided.
StatusThese terms apply to every booking made with Northline.
1. Who these terms are with
2. Formation of the contract
A booking request — online, by phone or by text — is an offer. The contract is formed when we issue a written confirmation, which we aim to do immediately. A quote is not a confirmation and does not reserve a vehicle. Confirmations are issued subject to vehicle and chauffeur availability, and to the notice periods on the booking page.
3. What we provide
4. Price and payment
5. Changes, cancellation and no-show
Set out in full in the cancellation policy, which forms part of these terms. In summary: free cancellation until 4 hours before pickup on a sedan or SUV; a longer window on the Sprinter van; no-show declared 1 hour after the flight arrives on an airport arrival and 30 minutes after the booked pickup time elsewhere.
6. Waiting time
Set out in full in the wait time and flight delay policy, which forms part of these terms. Free wait 30 minutes domestic and 1 hour international, measured from the flight's arrival at the gate, or from the booked pickup time if the flight cannot be tracked; thereafter at the hourly rate for your vehicle class billed in one-minute increments, for the exact minutes waited, with no rounding.
7. Passenger obligations and conduct
8. Luggage and property
9. Liability
A limitation of liability and an exclusion of consequential loss are the provisions most likely to be found unenforceable if drafted badly, and the ones a corporate customer’s legal team will negotiate hardest. Neither should be finalized from a template.
10. Website terms
11. Communications
Booking confirmations, chauffeur details and arrival notifications are sent by SMS and email to the numbers and addresses on the booking. Consent, opt-out and message handling are covered in the privacy policy: We text you about your own booking — confirmation, chauffeur details and arrival. Reply STOP to stop those messages, or HELP for help; STOP also stops the arrival texts. We send no marketing texts, and your carrier's message rates may apply.. Marketing messages, if any, are separate and require separate consent.
12. Complaints
Raise it with us first: info@northlineblackcar.com, answered as quickly as the matter allows. Independently of us, complaints about a licensed vehicle or chauffeur may be made to the New York City Taxi & Limousine Commission through 311. Nothing in these terms restricts that right, and nothing in them requires you to accept a refund in exchange for withdrawing a complaint or a review.
13. Governing law and disputes
14. Changes to these terms
The terms that apply to your trip are those in force when your booking is confirmed. We will not apply a change retrospectively to a confirmed booking.
Common questions
Can a corporate customer negotiate these?
Yes — corporate accounts normally run on a separate agreement that varies several of these provisions, particularly cancellation, liability and payment terms.
What happens if I miss a flight because the car was late?
Section 9. If a vehicle arrives late through our fault, tell dispatch and we will agree a reduction or a refund of the fare for that trip. We do not pay consequential loss. On consequential loss: we are not liable for indirect or consequential loss — a missed flight, a missed meeting, a lost deposit or lost earnings — arising from a delay or a service failure. Both are among the provisions most likely to change on legal review.
Do these terms cover the booking checkout?
Not entirely. Checkout is hosted by a third party on their own domain under their terms — a known issue flagged on the booking page. Which terms govern which step is exactly the sort of thing that needs sorting before publication.
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